Coronavirus: Supplier Cancellations and Policies

Dominican Republic

Coronavirus: Supplier Cancellations and Policies

*Information was taken directly from each individual supplier’s website and the policies may change at any time. The outbreak is moving quickly and some of the perspectives in this article may fall rapidly out of date. This article reflects our perspective as of June 2, 2020. 

Cruise lines, vacation suppliers and airlines have been making temporary changes to their cancellation policies. Below you will find a summary of their current policies and links for more information (for a more complete list, please click the first link at bottom of the article under Resources). If trip cancellation is desired, please defer cancellation until supplier policies have been updated so as to avoid penalties. Please refer to the regulations given by each individual supplier and contact your travel agent for questions about booking or re-booking your vacation plans. For all your travel arrangements, consider purchasing a travel protection plan that allows you to cancel for any reason. 

Cruise Lines 

Cruise Lines International Associations (CLIA) “…ocean-going cruise lines will be voluntarily and temporarily suspending cruise ship operations from and to U.S. ports of call for 30 days as public health officials and the U.S. Government continue to address COVID-19.”

Royal Caribbean Cruise Line
Royal Caribbean International has suspended all global operations for sailings through July 31, 2020. Canada, New England, and Alaska 2020 sailings have been cancelled as a result of the Canadian government’s extended travel ban on cruise ship travel. China sailings will be suspended through June 30th, 2020.

For those currently confirmed on sailings departing June 12-July 31, 2020 and not previously cancelled under Royal Caribbean’s Cruise with Confidence offer, a few options have been prepared for consideration. Option 1: Before June 10, 2020, move to a qualifying cruise next year and price/promotions are protected! Option 2: 125% Future Cruise Credit (FCC) when booking on-or-before December 31, 2021 and sailing through April 2022. Option 3: 100% refund of amount paid valid through December 31, 2020.

Royal Caribbean’s Cruise with Confidence allows customers who have booked cruises departing on or before September 1, 2020 (for any port) to cancel up to 48 hours before sailing departure

If the booking is canceled outside of final payment:

  • If you booked a Non-Refundable Deposit program – you’ll receive a Future Cruise Credit in the value of your deposit and a refund for all other funds paid.
  • If you booked a standard promotion – you’ll receive a full refund of all amounts paid.

After final payment, if you cancel up to 48 hours before your sailing:

  • You’ll receive a Future Cruise Credit for any funds paid towards your cruise fare to use on a sailing before December 31, 2021.
    • You can expect to receive your credit via email within 30 days of when the booking cancellation was requested.

Source: Royal Caribbean Cruises

Princess Cruise Line
Due to reduced air availability, the closure of cruise ports around the world and other factors impacting travel, Princess Cruise Line is extending their pause of global ship operations through the end of the summer season. Princess Cruises is offering refunds and future cruise credits for those affected by the cancellations.

Princess Cruises has also made the decision to cancel 2020 cruises and associated cruisetours for the destinations listed below:

  • All cruises sailing in and out of Australia departing August 29-September 21, 2020.
  • All September and October cruises in and out of Vancouver and Seattle and all 7-day cruises roundtrip from San Francisco departing in September and October 2020.
  • All cruises roundtrip Keelung departing August 2020.
  • All remaining Alaska, Canada & New England and Europe cruises and cruisetours in 2020.
  • All remaining Australian and Caribbean cruises through August, Japan cruises through October 1 and Taiwan cruises in July.
  • All Fall 2020 Tahiti & French Polynesia cruises on Pacific Princess.
  • Summer 2020 cruises departing May 11-June 30, 2020.
  • All 2020 Alaska cruises and cruisetours for Star, Golden, Pacific, Coral, Royal & Grand Princess.
  • July 2020 Mediterranean cruises for Enchanted Princess.
  • Select Australia homeport cruises for Sun & Sapphire Princess departing June 23-September 2, 2020.
  • Select Australia homeport cruises for Sea, Sun & Sapphire Princess departing May 8-June 15, 2020.
  • All destinations & ships departing March 12-May 10, 2020.

 Source: Princess Cruises

Norwegian Cruise Line
Norwegian Cruise Line has temporarily suspended voyages through July 31, 2020.  Please click here for Temporary Voyage Suspension Frequently Asked Questions.

All guests with current and active bookings from July 1 through July 31, 2020 will automatically receive their refund in the form of a future cruise credit valued at 125% of the fare paid.  These future cruise credits will be issued by Thursday, May 21, 2020 and can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through December 31, 2022.

A lesser value refund is also available for guests who elect not to retain the bonus future cruise credits provided.  These guests can elect to receive a 100% refund of the fare paid to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted.

Peace of Mind is the company’s new temporary policy that allows new and existing individual and group bookings in non-chartered sailings embarking through September 30, 2020 to cancel their booking up until 48 hours from the start of their vacation date and receive a 100% future cruise credit (FCC) for the payments that are already received by Norwegian Cruise Line. The FCC may be used for sailings that embark on or before December 31, 2022. The new booking must be made within one year of the cancellation date. Effective March 13, 2020, the Peace of Mind policy applies to all non-chartered sailings through September 30, 2020.

Source: Norwegian Cruises

Celebrity Cruise Line
Celebrity Cruises is suspending global operations for most sailings through July 31, 2020. Alaska and Canada/New England cruises have been cancelled through October 31, 2020. To compensate for this cancellation, provided below are compensation options for sailings between June 11th and July 31st, 2020, for guests who have not previously canceled under Celebrity’s “Cruise With Confidence” policy.

Option 1: All booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until December 31st, 2021, for use on sailings through May 4th, 2022. The value of the FCC will be calculated based on the amount paid for the cruise and will be processed by June 30th, 2020 via email. Cruise taxes and fees will be refunded automatically to the original form of payment within at least 30 days of cancellation.

Option 2: 100% refund to original method of payment instead of the FCC.

Option 3: Keep your cruise vacation plans to the same destination and reschedule for next year on a date within four weeks of your originally scheduled departure.

Your cruise is covered by our new Cruise with Confidence cancellation program. That means you can change your sail date at any time up to 48 hours before your sailing, for itineraries departing up until 7/31/2020, or receive a Future Cruise Credit. 

 Source: Celebrity Cruises

Disney Cruise Line
Disney Cruise Line has suspended all-new departures through Monday, July 27, 2020. Disney Wonder sailings departing August 3-September 14, 200 have also been cancelled.

Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps. Guests who booked their reservation through a travel agent should contact them directly with any questions.

Source: Disney Cruise Line

Vacation Suppliers 

Delta Vacations
For those with upcoming travel already booked in April or May 2020, as well as those with existing eCredits or cancelled travel in March, April or May 2020, you can now plan, re-book and travel with Delta Vacations for up to two years. Tickets normally expire one year after purchase, but Delta Vacations is now providing waived change fees and greater flexibility to travel through May 31, 2022. New tickets purchased between March 1 and May 31, 2020 can be changed without a change fee for up to a year from the date of purchase.

Vouchers issued will be valid for bookings made by June 30, 2021 for travel through May 31, 2022 to align with Delta’s Domestic and International waivers. This is different than the original 90 days book by date and is in effect until further notice. Also, to ease customers who want to book now but are concerned their travel may be impacted by COVID-19, Delta Vacations is providing customers who book between March 1 and May 31, 2020 will have the flexibility to reschedule as many time as they need before December 31, 2020 for travel through November 30, 2021. Change fees will be waived, but a fare difference will apply. This policy aligns with Delta’s waiver. Customers that booked between March 1 – April 2, 2020 have the option to select the waiver that will work best for their situation. Vouchers issued after Feb 1 for departures originally scheduled to travel between March 1 – May 31, 2020 have been automatically updated in the system with a book by date of June 30, 2021 for travel by May 31, 2022.

Delta Vacations provides a Travel Advisory Waiver Policy which allows customers to cancel an existing vacation and receive a Delta Vacations travel voucher for the original package value, if the travel dates and destinations are included as impacted travel dates and affected cities in a Delta-issued event waiver. If you are affected and have not yet commenced travel, Delta Vacations provides two different options – rebook vacation without penalty to any other Delta Vacations destination or cancel the vacation and receive a refund in the form of a Delta Vacations travel voucher. Terms and conditions apply.  

Source: Delta Vacations

Funjet Vacations

If your vacation has been cancelled or you would like to cancel your current reservation and you booked before May 8, 2020 and were supposed to travel before July 31, 2020, Funjet Vacations has decided to give you an additional 25% credit for future travel that can be used toward a vacation at a later date. If you choose a refund, please know that it could take up to 60 days to process your request.

Future Travel Credit and refunds details are dependent on whether or not the Travel Protection Plus was originally purchased.

All Funjet Vacations change fees for bookings made 5/1/20 through 5/31/20 for travel 6/1/20 through 12/15/20 will be waived one time. All cancellation fees still apply to Exclusive Nonstop Vacation Flights bookings. Other terms and conditions may apply. For details, please click on the link below.

Source: Funjet Vacations

Airlines 

American Airlines 
Any ticket purchased prior to March 1 for travel through May 31 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare. The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date whichever is sooner.

Source: American Airlines

United Airlines
When you book a flight between March 3 and March 31, 2020, you can change it for free over the next 12 months. Change fees are waived for all tickets issued on or before March 2 — domestic or international — with original travel dates of March 9 through April 30. If you’re not sure when you want to travel, you can cancel your trip and rebook later with change fees waived. Travel waivers for booked flights are available for specific destinations. Please check here for information on all travel waivers currently in effect.

Source: United Airlines

Delta Air Lines
Delta is waiving all change fees for travel impacted by coronavirus. This applies to all U.S. domestic and international travel departing in March or April 2020, international flights departing in May 2020, as well as all tickets purchased in March 2020.  If you purchased a ticket in March, you can adjust your travel as many times as you’d like without a change fee for an entire year from the date you purchased it.

Delta Air Lines is extending any Delta ticket for travel in March or April that is set to expire before June 30, 2020, to permit travel until December 31, 2020. You can rebook and fly with these tickets until the end of this year.

To allow additional flexibility in making travel changes, Delta is now waiving change fees and providing greater flexibility to travel through May 31, 2022, for customers who have upcoming travel already booked in April, May, or June 2020 as of April 14, 2020 and who have existing eCredits or canceled travel from flights in March, April, May, or June 2020.

Source: Delta Air Lines

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