Coronavirus: Supplier Cancellations and Policies

Dominican Republic

Coronavirus: Supplier Cancellations and Policies

*Information was taken directly from each individual supplier’s website and the policies may change at any time. The outbreak is moving quickly and some of the perspectives in this article may fall rapidly out of date. This article reflects our perspective as of April 3, 2020. 

Cruise lines, vacation suppliers and airlines have been making temporary changes to their cancellation policies. Below you will find a summary of their current policies and links for more information (for a more complete list, please click the first link at bottom of the article under Resources). If trip cancellation is desired, please defer cancellation until supplier policies have been updated so as to avoid penalties. Please refer to the regulations given by each individual supplier and contact your travel agent for questions about booking or re-booking your vacation plans. For all your travel arrangements, consider purchasing a travel protection plan that allows you to cancel for any reason. 

Cruise Lines 

Cruise Lines International Associations (CLIA) “…ocean-going cruise lines will be voluntarily and temporarily suspending cruise ship operations from and to U.S. ports of call for 30 days as public health officials and the U.S. Government continue to address COVID-19.”

Royal Caribbean Cruise Line
Royal Caribbean International is suspending all cruises and will resume sailings for most of their ships on May 12, 2020. Ships sailing out of Singapore, and ships sailing through Canada have all been impacted differently due to port closures. Canadian ports will remain closed until July 1, 2020. The Port of Singapore will remain closed through May 2020.

A 125% Future Cruise Credit (FCC) will be automatically issued to all guests impacted by cancelled sailings. The amount of the FCC is based on the total cruise fare paid and will be emailed on-or-before April 13th, 2020. All pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment. Alternatively, a full refund is an option, if preferred.  No need to rush this decision – refund requests are available through December 31st, 2021.

Royal Caribbean’s Cruise with Confidence allows customers who have booked cruises departing on or before September 1, 2020 (for any port) to cancel up to 48 hours before sailing departure

If the booking is canceled outside of final payment:

  • If you booked a Non-Refundable Deposit program – you’ll receive a Future Cruise Credit in the value of your deposit and a refund for all other funds paid.
  • If you booked a standard promotion – you’ll receive a full refund of all amounts paid.

After final payment, if you cancel up to 48 hours before your sailing:

  • You’ll receive a Future Cruise Credit for any funds paid towards your cruise fare to use on a sailing before December 31, 2021.
    • You can expect to receive your credit via email within 30 days of when the booking cancellation was requested.

Source: Royal Caribbean Cruises

Princess Cruise Line
A statement was released early on March 12, 2020 that Princess Cruise Line “voluntarily pause[d] global operations of its 18 cruise ships for two months (60 days), impacting voyages departing March 12 to May 10.” Princess Cruises is offering refunds and future cruise credits for those affected by the cancellations.  For more information and to read the full announcement, click here. 

Date of Departure* & Policy Update: 

      • Cancel up to 48 hours prior for cruises sailing May 11—July 31, 2020
          • Princess Cruises will resume cruise operations on May 11, 2020. Cancellations can be made up to 48 hours prior to sailing (previously 72 hours) and you will receive a Future Cruise Credit for the amount of your cancellation fee. This option has been extended to cruises sailing through July 31, 2020 (previously May 31, 2020).
      • Cancel up to 30 days prior for cruises sailing Aug. 1—October 15, 2020
          • For guests booked by April 30, 2020, cancellations can be made up to 30 days prior for departures from August 1—October 15, 2020 and you will receive a Future Cruise Credit for the amount of your cancellation fee.

*Date of departure is from the start date of your cruise or cruisetour, whichever is earlier. Excludes Chartered Cruises 

 Source: Princess Cruises

Norwegian Cruise Line
Norwegian Cruise Line has temporarily suspended voyages through May 10, 2020.  They plan to relaunch cruise operations with embarkations beginning May 11, 2020. Please click here for Temporary Voyage Suspension Frequently Asked Questions.

  • Cruises scheduled to embark between March 13 through March 17, 2020:
    • These guests will receive a 150% refund of the fare paid in the form of a future cruise credit, which can be applied toward any cruise through December 31, 2022.
    • For guests who wish to not avail themselves of the 150% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ requests.
  • Cruises scheduled to embark between March 18 through May 10, 2020:
    • These guests will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2022.
    • For guests who wish to not avail themselves of the 125% future cruise credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ requests.

Beginning March 10, 2020, guests who book a voyage through September 30, 2020 may cancel up to 48 hours from embarkation and receive a 100% future cruise credit to be used for all sailings that embark through December 31, 2022. This offer applies to all individual and group guests in non-chartered sailings who are currently booked through this timeframe.

Source: Norwegian Cruises

Celebrity Cruise Line
Celebrity Cruises is suspending all global sailings through May 11, 2020. In addition, due to port closures, they are suspending Alaska sailings through July 1, 2020; and Canada/New England sailings departing May 19th, May 28th and June 16th will be modified. 

For impacted sailings, compensation of 125% Future Cruise Credit will be processed automatically. Future Cruise Credit is good through 2021. If you prefer to forfeit the higher value of the 125% Future Cruise Credit for all of the guests in your reservation, you can opt for a 100% refund instead.

Your cruise is covered by our new Cruise with Confidence cancellation program. That means you can change your sail date at any time up to 48 hours before your sailing, for itineraries departing up until 7/31/2020, or receive a Future Cruise Credit. 

 Source: Celebrity Cruises

Disney Cruise Line
Disney Cruise Line has decided to extend the suspension of all new departures through Tuesday, April 28, 2020. All Disney Wonder sailings have been cancelled until the end of June. This precautionary measure applies to all four of Disney’s cruise ships. Disney Cruise Line will offer Guests affected by this decision a future cruise credit or a full refund, the details of which will be provided directly to them.

Source: Disney Cruise Line

Vacation Suppliers 

Funjet Vacations
Standard cancellation penalties apply except for specific destinations and travel periods, for which Funjet Vacations’ will waive fees regardless of booking date. Hotel and air fees may apply.

Funjet Vacations is waiving change fees for land-only and scheduled air packages as well as Exclusive Nonstop Vacation Flight packages depending on when booking was made and the travel dates. New travel dates must be completed by a specific time. Other terms and conditions may apply. For details, please click on the link below.

Source: Funjet Vacations

Delta Vacations

For those with upcoming travel already booked in April or May 2020, as well as those with existing eCredits or cancelled travel in March, April or May 2020, you can now plan, re-book and travel with Delta Vacations for up to two years. Tickets normally expire one year after purchase, but Delta Vacations is now providing waived change fees and greater flexibility to travel through May 31, 2022. New tickets purchased between March 1 and May 31, 2020 can be changed without a change fee for up to a year from the date of purchase.Delta Vacations provides a Travel

Advisory Waiver Policy which allows customers to cancel an existing vacation and receive a Delta Vacations travel voucher for the original package value, if the travel dates and destinations are included as impacted travel dates and affected cities in a Delta-issued event waiver. If you are affected and have not yet commenced travel, Delta Vacations provides two different options – rebook vacation without penalty to any other Delta Vacations destination or cancel the vacation and receive a refund in the form of a Delta Vacations travel voucher. Terms and conditions apply.  

Source: Delta Vacations

Airlines 

American Airlines 
Any ticket purchased prior to March 1 for travel through May 31 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare. The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier). Travel must also commence on/before December 31 or one year from original issue date whichever is sooner.

Source: American Airlines

United Airlines
When you book a flight between March 3 and March 31, 2020, you can change it for free over the next 12 months. Change fees are waived for all tickets issued on or before March 2 — domestic or international — with original travel dates of March 9 through April 30. If you’re not sure when you want to travel, you can cancel your trip and rebook later with change fees waived. Travel waivers for booked flights are available for specific destinations. Please check here for information on all travel waivers currently in effect.

Source: United Airlines

Delta Air Lines
Delta is waiving all change fees for travel impacted by coronavirus. This applies to all U.S. domestic and international travel departing in March or April 2020, international flights departing in May 2020, as well as all tickets purchased in March 2020.  If you purchased a ticket in March, you can adjust your travel as many times as you’d like without a change fee for an entire year from the date you purchased it.

Delta Air Lines is extending any Delta ticket for travel in March or April that is set to expire before June 30, 2020, to permit travel until December 31, 2020. You can rebook and fly with these tickets until the end of this year.

If your travel dates begin on or after May 1, 2020 and do not qualify for any of the waivers above, please click on the link below for any updates.

Source: Delta Air Lines